Refund policy

  • Please be advised before purchasing on the site, once an order is fulfilled and shipped there are absolutely NO REFUNDS or EXCHANGES unless there is a mistake on the seller's behalf. The Beauty Lounge is subject to verify all orders by requesting proof of payment and a valid ID. None of this information will be shared under any circumstances. This information is obtained to protect from fraud and fraudulent disputes. In event of fraudulent charges, the customer will be subject to law enforced hearing upon company losing funds or product. The customer will be contacted via shipping address in such case.
  • No swapping of items that has already been placed, this applies to orders that have not been shipped.

  • No exchanges on lash purchases, unless you have received a damaged or defective lash.

  • Damage caused to lashes by applying, wearing, or cleaning will not be replaced. 

  • If you have received a deflective lash, you must contact us within 3 days of receiving your order to resolve the issue. You will be eligible to exchange the lash for the same style in the event that the lash has not been worn or had glue applied to the lash band.