FAQs

Can I cancel my order?

  • Unfortunately, we are not able to cancel an order once it has been placed.

I put the wrong address in for my order, what should I do?

  • I advise you to be extremely care when entering your shipping address, as The Beauty Lounge will not be responsible for orders sent to the incorrect delivery address provided by the customer. I advise you to have the same shipping and billing information before placing your order.  

I have not received my order confirmation, what should I do?

  • Order confirmations can sometimes take up to 24 hours. However, if you have not received your order confirmation email after 24 hours, please contact us via email.

How can I check the status of my order?

  • Please log into your account to check the status of your order. If you do not have an account, please refer to the 'track order' link.

How can I track my package?

  • Once your order has been fulfilled, you will receive an email with your tracking information. you can track the progress of your order directly on tracking link. 

Do you offer returns?

  • All sales are final. In an event that a product arrives damaged, the customer must contact customer service within 72 hours of receipt. Be sure to include photos of the issue and your order confirmation number.

I received an incorrect item in my order, what should I do?

  • Please contact us within 48 hours of receiving your order, so that we can take care of this issue. Please include your order number along with a photo of the incorrect item you received.

What forms of payment do you accept? 

  • We accept online payments via visa, mastercard, american express, afterpay, and PayPal. If you are an international consumer, we also accept local payment providers. You can see a list of other providers when you visit our checkout page.

I was charged twice, what should I do?

  • You will only be charged for what you purchased. If you see duplicate charges, please give it a few days until the issue is resolved.

  • Our servers here at XoXo Beauty Lounge is extremely secure and will deny any transaction that is flagged as potential fraud. Your billing address must match the address for the credit card on file. Your payment may also be declined if the card number, address or zip code is entered incorrectly numerous times. This is put in place to protect both our business and your identity. If you did not receive an email confirmation from XoXo Beauty Lounge confirming your order, your order did NOT process. All pending transactions will fall off your account in 3-10 business days depending on your banking institution. 

How often do you restock?

  • Restock vary depending on the product availability. Join us for email alerts to find out when your favorite products will be back in stock.

Do you offer free samples/gifts?

  • Occasionally, The Beauty Lounge will send a gift with purchase. However, be sure to join us for random surprises, you never know what we will have in store! 

At what temperatures does the products need to be stored?

  • We recommend storing your hair products in cool places.

When should I expect a response after contacting customer service?

  • Typically, we respond to all emails as soon as possible. Our goal is to respond to all customers within 24-48 hours, excluding holidays and weekends. 

When will I receive my digital order?

  • ALL digital products will be delivered via email. Digital downloads are automatically delivered to the email address provided at check out. Please allow up to 5 minutes for the system to deliver your order.

    * Please note: If you don't see your order in your inbox, check your spam folder.

If I place my order today, when will I receive my order?

  • Inventory that’s in stock will ship out in 1-3 business days from your order date. During sales and promotions, orders may take up to 5 business days to process, especially for Black Friday and Cyber Monday and 2-3 days for delivery. Order processing begins as soon as an order is submitted. As a result, order modifications are not permitted after an order is submitted. This includes changes to product, shipment methods, discounts, addresses, cancellations, etc. 

What should I do when I receive my hair extensions?

  • Please refer to our blog post for your hair care tips.

How long will my hair extensions last?

  • Our hair is guaranteed to last many years with the proper love and affection. Please refer to our blog post for hair care tips for your extensions.

Will the texture revert back when I straighten my hair extensions?

  • Yes. Every bundle is authentic and will react just like your own natural hair. All of our wavy and curly textures will always revert back to its natural state when washed or bleached.

  

Please be advised before purchasing on the site, once an order is fulfilled and shipped there are absolutely NO REFUNDS or EXCHANGES unless there is a mistake on the seller's behalf. XoXo Beauty Lounge is subject to verify all orders by requesting proof of payment and a valid ID.

None of this information will be shared under any circumstances. This information is obtained to protect from fraud and fraudulent disputes. In event of fraudulent charges, the customer will be subject to a law enforced hearing upon company losing funds or product the customer will be contacted via shipping address in such case.